Shipping policy

PICK UP / DELIVERY:

• Additional $15 delivery fees will be applied to delivery orders.
• Please arrive promptly at the preselected pick up time. There is a 15 MINUTE grace period before pick up orders are canceled.
• Pick Up Location - Please call/text 312-584-3010 with your name or order number when you have arrived.

ORDERING:

• Catering: Please fill out the Catering Request Form entirely. Allow up to 24 hours for a response.
• Personal Chef: Please fill out the Personal Chef Form entirely. Allow up to 24 hours for a response.
• For catering or personal chef services requested within a 24 hour period of inquiry, additional fees may apply.
• Personalized Meals On Demand: If you would like to personalize your weekly Meals On Demand, please place your order at least 48 hours in advance.
• Weekly Chef’s Choice Meals On Demand Services are offered on a first come, first served basis.
• For personalized Meals On Demand requests with less than 48 hour notice, additional fees may apply.

ALLERGIES / DIETARY RESTRICTIONS:

• Please be sure to advise of any allergies or other food restrictions. All meals are prepared fresh with high quality ingredients.
• Please inquire about or advise of any specific dietary restrictions such as: KETO, Vegetarian, Pescatarian, Vegan, Weight Loss, Weight Gain, Portion Control, etc.
• Infused options available upon request. Additional fees will apply.

REFUNDS / CANCELLATIONS:

• Personal Chef & Catering Services must be canceled at least 48 HOURS in advance.
• For cancellations less than 48 HOURS, clients will be charged the remaining balance.
• Personalized Meals On Demand Services must be canceled 24 HOURS in advance.
• For same day cancellations, refunds are prohibited.

PAYMENTS:

• ALL services require a 50% NON-REFUNDABLE deposit in order to secure services for your specified event date.
• The remaining balance for Personal Chef & Catering services is required 48 HOURS prior to the date of service.
• Personalized Meals On Demand Services require full payment 48 HOURS prior to pick up or delivery.
• Soul Food Sunday Meals On Demand orders must be placed by Thursday at 11:59 PM, CST(Central Standard Time) and payment must be paid in full at the time your order is placed.
• Accepted Payment Methods Include: PayPal, Zelle, Cash (for remaining balances only)